Simplifier Email Simplifier

Support

If Simplifier is not working as expected, email [email protected]. A person reads every message. You don't need an account, and there is no form or CAPTCHA.

Response times

A person acknowledges every request within 2 business days and tells you what happens next. Put one of these words in the subject line so your message reaches the right place: Accessibility, Privacy, Security or Refund.

  • Accessibility barrier that blocks a task: acknowledged within 2 business days. Our first reply offers another way to finish the task where one exists, such as an accessible format or help by email. You get a fix plan or status within 10 business days, then an update at least every 10 business days.
  • Other accessibility feedback: acknowledged within 2 business days, with a status within 10 business days.
  • Security reports: acknowledged within 2 business days, or the same or next business day if an issue is being actively exploited or exposes user data. See Security reports.
  • Privacy requests (access, correction, deletion, portability or opt-out, including deletion when deleting from within the product doesn't work): acknowledged within 2 business days and completed within 30 calendar days of receipt. If we need more time, we tell you why before day 30 and finish within 45 days of receipt. Appeals are decided within 45 days.
  • Billing, refunds and orders: acknowledged within 2 business days, with a decision within 5 business days. Approved refunds are issued within 2 business days of the decision; your bank typically takes another 5 to 10 business days to post them.
  • Everything else: acknowledged within 2 business days, with a next update within 5 business days.

Business days are Monday to Friday, 9:00 to 17:00 U.S. Eastern Time, excluding U.S. federal holidays. A message that arrives after 17:00 or on a weekend or holiday counts from the next business day. An automatic reply is not an acknowledgment. If we are ever away, you will get an automatic reply and see a notice on this page with our return date; deadlines still count from when your message arrived.

Before contacting support

  • Confirm you are using Gmail Web or Outlook Web on the current stable Google Chrome release. Open chrome://settings/help to check for an update.
  • Open chrome://extensions, confirm Simplifier is enabled, and note its version.
  • Open Simplifier settings and refresh your subscription status.
  • Try closing and reopening the current email thread.
  • Include the Simplifier version, Chrome version, Gmail or Outlook Web surface, steps to reproduce the issue, and the exact error message after redacting email addresses, tokens, message content, and other sensitive values. Redact screenshots before attaching them.

Email content

Please do not send passwords, verification codes, raw email thread HTML, unredacted email content, or attachments from your inbox. If a diagnostic fixture is necessary, support will explain how to create a minimized, redacted example.

Account help

Use the Account page to sign in and open the billing portal. If that fails, email support from the same address you used for Simplifier. Stripe handles card details; never email us a full card number or security code.

FAQ

Does Simplifier work in the Outlook desktop app?

Not yet. Simplifier currently runs as a Chrome extension overlay on Gmail Web and Outlook Web. A native Outlook add-in is on the roadmap.

Can I share my Pro license across devices?

Pro allows up to 10 registered devices on the same account. If you replace a device and reach the limit, contact support for help.

How do I cancel my subscription?

Open the Account page and select Manage subscription. That opens the Stripe Customer Portal where you can cancel or change plans.

Accessibility

Accessibility features and help explains how we design and test Simplifier, what works today, what we're still improving, and the Display & accessibility settings for this site. To report a barrier, email [email protected] with "Accessibility" in the subject line. You don't need to tell us about a disability.

Security reports

Email [email protected] with "Security" in the subject line. Describe the issue and how to reproduce it without including credentials or private email content.

  • We acknowledge your report within 2 business days, or on the same or next business day if the issue is being actively exploited or exposes user data (we handle those as incidents).
  • We send a first assessment within 5 business days.
  • We update you at least every 10 business days until it's resolved.
  • We coordinate public disclosure with you once the issue is fixed, or after 90 days.

Our security.txt file lists the same contact. Please keep research within our Acceptable Use Policy; its section 4 explains when we won't pursue legal action for good-faith research, and its limits.

Privacy and legal requests

Use [email protected] with "Privacy" in the subject line for privacy requests, and the same address for legal questions. The Privacy Policy explains your rights.